Refund policy
Last Updated: 8 October 2026
At Handyhuby, we want customers to be satisfied with their purchases.
In addition to any consumer rights available under applicable Australian law, Handyhuby offers a voluntary return period of 30 calendar days after receiving the product.
To qualify for a change-of-mind return under our voluntary returns policy, the product must be unused, undamaged and in its original condition, with original packaging where applicable.
These voluntary return conditions do not limit consumer guarantees, rights or remedies that cannot legally be excluded.
Return Costs
For eligible voluntary return requests made within the first 7 calendar days after receiving the product, Handyhuby will cover the reasonable return shipping cost.
For eligible change-of-mind returns requested from day 8 through day 30, the customer is responsible for the return shipping cost.
If a product is faulty, damaged, incorrect, materially different from its description or otherwise fails to meet an applicable consumer guarantee, Handyhuby will provide the remedy required by applicable law and cover reasonable return costs where applicable.
The ACCC confirms that businesses generally do not have to accept returns simply because a customer changes their mind, but if a business offers its own change-of-mind policy it must follow it. Conditions attached to a voluntary change-of-mind policy cannot be used to remove consumer-guarantee rights for faulty products. ACCC
How to Request a Return
Before returning a product, please contact:
Please provide your order number and the reason for your return.
Unless we provide different return instructions for your particular case, approved returns should be sent to:
Handyhuby / VERCC NEGOCIOS DIGITAIS LTDA
R Mistral, 332
Edif The Point 209A EMX
Despraiado
Cuiabá, MT 78048-222
Brazil
Please contact us before sending any return.
Refunds
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
If an eligible voluntary return is approved, the refund will normally be processed to the original payment method within 10 business days.
The time required for funds to appear in your account after processing may vary depending on your bank or payment provider.
For faulty or non-conforming products, any applicable repair, replacement, refund or other remedy will be provided in accordance with applicable consumer law.
For questions regarding returns or refunds: