Privacy policy
Last Updated: 8 October 2026
This Privacy Policy describes how Handyhuby, operated by VERCC NEGOCIOS DIGITAIS LTDA, collects, uses, stores and discloses personal information when you visit handhuby.com, make a purchase, contact us or otherwise use our services.
Where applicable to our activities involving Australian customers, personal information is handled in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Trading Name: Handyhuby
Legal Entity: VERCC NEGOCIOS DIGITAIS LTDA
CNPJ: 54.136.738/0001-00
Registered Business Address: R Mistral, 332, Edif The Point 209A EMX, Despraiado, Cuiabá, MT 78048-222, Brazil
Email: support@handhuby.com
Website: handhuby.com
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect:
- Name;
- Billing address;
- Shipping address;
- Email address;
- Telephone number;
- Account information;
- Order and transaction information;
- Payment-related information;
- IP address;
- Browser and device information;
- Website activity and usage information;
- Communications with customer service.
3. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account or contact us;
- Automatically through cookies and similar technologies;
- Through Shopify;
- Through payment processors;
- Through shipping and fulfilment providers;
- Through analytics and advertising providers;
- Through other authorised service providers where permitted by law.
4. How We Use Personal Information
We may use personal information to:
- Process and fulfil orders;
- Process payments;
- Arrange shipping and delivery;
- Provide tracking information;
- Manage returns and refunds;
- Provide customer support;
- Communicate regarding purchases;
- Maintain and secure our website;
- Detect and prevent fraud;
- Improve our products and services;
- Comply with legal obligations;
- Provide marketing communications where permitted.
5. Consent and Applicable Grounds
Where consent is required under applicable law, we will seek appropriate consent before processing personal information for the relevant purpose.
Where permitted, information may also be processed where reasonably necessary to provide products or services, comply with legal obligations or carry out legitimate business activities.
6. Payment Information
Payments may be processed through third-party payment providers.
Handyhuby does not necessarily receive or store complete payment card details.
Payment providers process information in accordance with their own privacy and security practices.
7. Shopify
Our online store is hosted using Shopify.
Shopify may process personal information as necessary to provide ecommerce infrastructure, hosting, checkout, fraud prevention, security, analytics and related services.
8. Service Providers
We may disclose necessary personal information to providers assisting us with:
- Ecommerce infrastructure;
- Payment processing;
- Shipping and logistics;
- Customer support;
- Analytics;
- Fraud prevention;
- Advertising and marketing;
- Information technology and security.
9. Overseas Disclosure and Processing
VERCC NEGOCIOS DIGITAIS LTDA is established in Brazil, and Handyhuby may use international ecommerce, payment, technology and logistics providers.
Accordingly, personal information relating to Australian customers may be processed or disclosed outside Australia, including in Brazil and other countries in which authorised service providers operate.
Where the Australian Privacy Principles apply, we will take reasonable steps as required by applicable law in relation to overseas disclosures.
The OAIC requires an APP Privacy Policy, where applicable, to address likely overseas disclosures and, where practicable, the countries involved. OAIC
10. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Operate the website;
- Maintain shopping-cart functionality;
- Remember preferences;
- Analyse website activity;
- Improve website performance;
- Prevent fraud;
- Support marketing and advertising activities.
Where available, cookie preferences may be managed through website or browser settings.
11. Analytics
We may use analytics services to understand how customers interact with our website and to improve our products, services and customer experience.
12. Advertising and Marketing
Where permitted by applicable law, we may use personal information to provide marketing communications or relevant advertising.
You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, fraud prevention and legal compliance.
14. Data Security
We use reasonable technical, administrative and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
No electronic storage or transmission system can be guaranteed to be completely secure.
15. Access and Correction
Subject to applicable law, you may request access to personal information we hold about you or request correction of inaccurate, incomplete or outdated information.
Requests may be submitted to:
16. Privacy Complaints
If you believe we have mishandled your personal information, please contact us at:
We will review your concern and aim to respond within a reasonable period.
Where applicable, you may also be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
17. Children's Privacy
Our services are intended for general consumers and are not specifically directed at children.
We do not knowingly collect children's personal information where doing so would be contrary to applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, practices or applicable legal requirements.
The current version will be published on this website with a revised “Last Updated” date.
19. Contact
For questions, requests or complaints concerning privacy:
Handyhuby
VERCC NEGOCIOS DIGITAIS LTDA
CNPJ: 54.136.738/0001-00
Email: support@handhuby.com
Address: R Mistral, 332, Edif The Point 209A EMX, Despraiado, Cuiabá, MT 78048-222, Brazil